The complaint resolution process
SANADAK
- What is SANADAK?
Sanadak is the first Ombudsman Unit in the Middle East and North Africa (MENA) region, created under the supervision of the Central Bank of the UAE. Sanadak aims to resolve financial and insurance related complaints through transparent, impartial, and timely processes, seeking to safeguard trust and confidence in the UAE's financial field.
- How to contact SANADAK?
You can contact Sanadak for information via our email at info@sanadak.ae or by phone at 97141234567. Additionally, you can visit us at our office in Al Bateen - W34, Abu Dhabi, UAE.
- What should customers do before escalating a complaint to SANADAK?
• A customer should first raise the issue with the relevant bank.
• Customers should wait for 30 calendar days for a response.
• The complaint should not be a duplicate of another active complaint.
• The complaint should not be currently heard in a court of law.
• The complaint must be against a bank licensed by the Central Bank of the UAE.
CB_UAE_Sanadak_Brochure_1